A Change of ISP - III

Why is it that communications companies are always the most difficult to talk to? I remember, some years ago, spending several hours phoning various departments in BT trying to find out where to buy a cartridge for one of their fax machines. It was one of the most soul destroying, tedious, frustrating, annoying tasks I have ever undertaken. Well, I’m beginning to have similar feelings about switching ISPs.

Things have moved along since my last post; the D-Link USB network card was a joy, I just plugged it in, pointed the New Hardware wizard at the CD and away I went – brilliant. The ZyXEL router worked straight out of the box as well. We got this from our new BUSCit (the ISP we’re moving to) so I could ask them about configuration and they supplied pre-configured with our username and password. However the configuration was not what I ordered. It takes three phone calls and another week to sort out the configuration due to a combination of BUSCit giving me the wrong address block and me entering it incorrectly.

I’m now happy that everything works as it should with the new connection up. Now this is what I mean about communication companies; whilst sorting out the configuration problems I notice that my helpful sounding contact at BUSCit has stopped answering his mail. In fact, the support engineer that gave me the wrong IP addresses invited me to get back to him by e-mail but didn’t reply to me when I did. I finally got my contact on his mobile. Next stage is to ask Demon to unlock the domain (I wish he’d said this a few weeks ago) so e-mail and fax to them – with no reply.